:root{--mh-bg: #f4f7f9;--mh-surface: #ffffff;--mh-primary: #2d6f6b;--mh-primary-hover: #245a57;--mh-primary-light: #e8f3f2;--mh-accent: #3a8d91;--mh-text: #1a2b3c;--mh-text-secondary: #6b7c8f;--mh-border: #e8edf2;--mh-sidebar-width: 220px;--mh-header-height: 56px;--mh-radius-lg: 16px;--mh-radius-md: 10px;--mh-shadow: 0 4px 24px rgba(26, 43, 60, .06);--mh-shadow-sm: 0 2px 8px rgba(26, 43, 60, .04)}*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,PingFang SC,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background:var(--mh-bg);color:var(--mh-text);-webkit-font-smoothing:antialiased}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:radial-gradient(ellipse at 30% 20%,#fff8ee 0%,transparent 50%),radial-gradient(ellipse at 70% 80%,#e8f4f8 0%,transparent 50%),radial-gradient(ellipse at 50% 50%,#fafbfc,#f0f4f8)}.login-card{width:400px;max-width:100%;background:var(--mh-surface);border-radius:20px;box-shadow:var(--mh-shadow);padding:40px 36px 32px;position:relative}.login-lang{position:absolute;top:20px;right:20px}.login-brand-title{margin:0 0 6px!important;font-size:26px!important;font-weight:700!important;color:var(--mh-text)!important;letter-spacing:-.02em}.login-brand-subtitle{color:var(--mh-text-secondary);font-size:14px;margin-bottom:28px}.login-form .ant-input-affix-wrapper,.login-form .ant-input{border-radius:var(--mh-radius-md);padding:10px 12px}.login-form .ant-form-item{margin-bottom:16px}.login-remember{margin-bottom:20px!important}.login-submit.ant-btn-primary{height:44px;border-radius:var(--mh-radius-md);font-weight:600;font-size:15px;background:linear-gradient(135deg,#1f5c58 0%,var(--mh-accent) 100%);border:none;box-shadow:0 4px 12px #2d6f6b40}.login-submit.ant-btn-primary:hover{background:linear-gradient(135deg,#184a47,#2d7a7e)!important}.login-hint{display:block;margin-top:20px;font-size:12px;color:var(--mh-text-secondary);text-align:center}.app-shell{display:flex;height:100vh;overflow:hidden;background:var(--mh-bg)}.app-sidebar{width:var(--mh-sidebar-width);flex-shrink:0;background:var(--mh-surface);border-right:1px solid var(--mh-border);display:flex;flex-direction:column;padding:20px 12px}.app-sidebar-logo{font-size:18px;font-weight:700;color:var(--mh-text);padding:4px 12px 20px;letter-spacing:-.02em}.app-nav-group{margin-bottom:4px}.app-nav-group-title{display:flex;align-items:center;gap:8px;padding:8px 12px;font-size:13px;font-weight:600;color:var(--mh-text)}.app-nav-item{display:block;margin:2px 0;padding:8px 12px 8px 36px;border-radius:999px;font-size:13px;color:var(--mh-text-secondary);text-decoration:none;cursor:pointer;border:none;background:none;width:100%;text-align:left;transition:all .15s ease}.app-nav-item:hover{color:var(--mh-primary);background:var(--mh-primary-light)}.app-nav-item.is-active{color:var(--mh-primary);background:var(--mh-primary-light);font-weight:600}.app-nav-item.is-disabled{opacity:.45;cursor:not-allowed}.app-main{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.app-header{height:var(--mh-header-height);flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:0 24px;background:var(--mh-surface);border-bottom:1px solid var(--mh-border)}.app-header-left{display:flex;align-items:center;gap:12px}.app-header-right{display:flex;align-items:center;gap:16px}.app-header-user{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--mh-text)}.app-content{flex:1;padding:20px 24px;overflow:hidden;display:flex;gap:16px;min-height:0;height:0}.workbench-list-panel{flex:1;min-width:0;min-height:0;height:100%;display:flex;flex-direction:column;background:var(--mh-surface);border-radius:var(--mh-radius-lg);box-shadow:var(--mh-shadow-sm);overflow:hidden}.workbench-list-panel.has-chat{flex:0 0 42%;max-width:520px}.workbench-chat-panel{flex:1;min-width:0;min-height:0;height:100%;display:flex;flex-direction:column;background:var(--mh-surface);border-radius:var(--mh-radius-lg);box-shadow:var(--mh-shadow-sm);overflow:hidden}.panel-header{padding:20px 24px 0;flex-shrink:0}.panel-header-row{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:16px}.panel-title{margin:0!important;font-size:20px!important;font-weight:700!important;color:var(--mh-text)!important}.panel-subtitle{font-size:13px;color:var(--mh-text-secondary);margin-top:4px}.panel-toolbar{padding:0 24px 12px;flex-shrink:0}.panel-list-actions{display:flex;flex-direction:column;gap:10px;padding:0 24px 12px;flex-shrink:0}.panel-list-actions-scope,.panel-list-actions-scope .ant-segmented{width:100%}.panel-list-actions-buttons{display:flex;align-items:center;justify-content:flex-end;gap:8px}.panel-search .ant-input-affix-wrapper{border-radius:var(--mh-radius-md);background:#f8fafb;border-color:var(--mh-border)}.panel-filters{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px;padding:0 24px 12px;flex-shrink:0}.panel-filter-tabs .ant-segmented{background:#f0f4f6;border-radius:8px;padding:2px}.panel-filter-tabs .ant-segmented-item-selected{background:var(--mh-surface)!important;color:var(--mh-primary)!important;font-weight:600;box-shadow:var(--mh-shadow-sm)}.conversation-scroll{flex:1;overflow-y:auto;padding:0 16px 16px}.conv-item{padding:16px;border-radius:var(--mh-radius-md);border:1px solid transparent;cursor:pointer;transition:all .15s ease;margin-bottom:8px}.conv-item:hover{background:#f8fafb;border-color:var(--mh-border)}.conv-item.is-active{background:var(--mh-primary-light);border-color:#c5e0de}.conv-item.is-closed{opacity:.85}.conv-item.has-unread{background:#f8fcfb}.conv-item.has-unread.is-active{background:var(--mh-primary-light)}.conv-item.is-selected{border-color:#91caff;background:#f0f7ff}.conv-item-checkbox{flex-shrink:0;margin-right:4px}.conv-item-loan-account{color:#1677ff}.loan-bind-panel{padding:8px 16px 0;border-bottom:1px solid var(--mh-border)}.loan-bind-readonly-hint{font-size:12px}.loan-bind-preview-list{max-height:160px;overflow-y:auto;margin-bottom:12px;padding:8px 12px;background:#fafafa;border-radius:var(--mh-radius-sm)}.loan-bind-preview-item{display:flex;gap:8px;align-items:center;font-size:13px;line-height:1.8}.loan-bind-preview-bound{font-size:12px}.conv-item-time-wrap{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0}.conv-unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#e53935;color:#fff;font-size:11px;font-weight:700;line-height:1}.conv-item-top{display:flex;gap:12px;align-items:flex-start}.conv-item-body{flex:1;min-width:0}.conv-item-name-row{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-bottom:4px}.conv-item-name{font-weight:600;font-size:14px;color:var(--mh-text)}.conv-item-channel-tag{font-size:11px;color:var(--mh-text-secondary);background:#f4f6f8;border:1px solid var(--mh-border);border-radius:4px;padding:1px 6px;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item-status-open{font-size:11px;font-weight:600;color:#2d8a4e;border:1px solid #b7e4c7;border-radius:4px;padding:0 6px;background:#f0faf3}.conv-item-status-closed{font-size:11px;font-weight:600;color:var(--mh-text-secondary);border:1px solid var(--mh-border);border-radius:4px;padding:0 6px}.conv-item-preview{font-size:13px;color:var(--mh-text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}.conv-item-time{font-size:12px;color:var(--mh-text-secondary);flex-shrink:0;white-space:nowrap}.conv-item-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:10px;padding-top:10px;border-top:1px dashed var(--mh-border);font-size:12px;color:var(--mh-text-secondary)}.conv-item-footer-left{display:flex;align-items:center;flex-wrap:wrap;gap:12px;min-width:0}.conv-tag-select-wrap{flex-shrink:0}.conv-tag-pill{display:inline-flex;align-items:center;gap:6px;max-width:min(100%,280px);padding:4px 8px;border-radius:10px;border:1px solid #c5e0de;background:#fff;font-size:12px;line-height:18px;cursor:pointer;transition:border-color .15s ease,color .15s ease}.conv-tag-pill.is-empty{border-color:var(--mh-border);color:var(--mh-text-secondary)}.conv-tag-pill.has-tags{font-weight:500}.conv-tag-pill-text{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-tag-pill-tags{display:flex;flex-wrap:wrap;gap:4px;min-width:0}.conv-tag-pill-chip{display:inline-block;max-width:88px;padding:0 6px;border-radius:999px;border:1px solid;background:#fff;font-size:11px;line-height:18px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-tag-pill-chevron{flex-shrink:0;font-size:10px;color:var(--mh-text-secondary)}.conv-tag-dropdown{min-width:220px;max-width:280px;padding:8px;background:var(--mh-surface);border-radius:var(--mh-radius-md);box-shadow:var(--mh-shadow);border:1px solid var(--mh-border)}.conv-tag-dropdown-empty{padding:8px 4px;color:var(--mh-text-secondary);font-size:13px}.conv-tag-dropdown-row{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:4px 0}.conv-tag-dropdown-label{font-weight:500}.user-tag-color-preview{margin-bottom:8px}.user-tag-color-preview-tag{margin-inline-end:0;font-size:13px}.user-tag-color-hint{margin-bottom:10px;font-size:12px;color:var(--mh-text-secondary)}.user-tag-color-swatches{display:flex;flex-wrap:wrap;gap:10px}.user-tag-color-swatch{width:28px;height:28px;border-radius:6px;border:2px solid transparent;cursor:pointer;padding:0}.user-tag-color-swatch.is-selected{border-color:var(--mh-text);box-shadow:0 0 0 2px #fff inset}.quick-reply-picker{width:280px}.quick-reply-picker-list{max-height:240px;overflow-y:auto}.quick-reply-picker-item{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;padding:8px 10px;border:none;border-radius:8px;background:transparent;text-align:left;cursor:pointer}.quick-reply-picker-item:hover{background:#f4f7f9}.quick-reply-picker-title{font-size:13px;font-weight:600;color:var(--mh-text)}.quick-reply-picker-content{font-size:12px;color:var(--mh-text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.quick-reply-picker-empty{padding:12px 8px;font-size:13px;color:var(--mh-text-secondary)}.quick-reply-picker-footer{margin-top:4px;padding-top:8px;border-top:1px solid var(--mh-border);text-align:center}.conv-item-meta{display:inline-flex;align-items:center;gap:4px}.conv-item-assignee.is-unassigned{color:#cf1322;font-weight:600}.chat-panel-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--mh-border);flex-shrink:0}.chat-panel-title{margin:0!important;font-size:16px!important;font-weight:600!important}.canada-sync-alert{margin:0;border-radius:0;border-left:none;border-right:none;flex-shrink:0}.canada-sync-tag{margin-inline-start:6px;font-size:11px;line-height:18px;vertical-align:middle}.chat-message-scroll{flex:1;min-height:0;overflow-y:auto;padding:16px 20px}.chat-message-row{display:flex;justify-content:flex-start;margin-bottom:10px}.chat-message-row.is-outbound-row{justify-content:flex-end}.chat-message-loading{display:flex;justify-content:center;padding:48px}.chat-composer-wrap{border-top:1px solid var(--mh-border);padding:12px 16px 16px;background:#fafbfc;flex-shrink:0}.chat-empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--mh-text-secondary)}.message-bubble-wrap{max-width:72%;display:flex;flex-direction:column;gap:4px}.message-bubble-body{padding:8px 12px;border-radius:10px;font-size:14px;line-height:1.5;word-break:break-word}.message-bubble-wrap.is-outbound .message-bubble-body{background:var(--mh-primary-light);color:var(--mh-text)}.message-bubble-wrap.is-inbound .message-bubble-body{background:#fff;border:1px solid var(--mh-border)}.message-bubble-wrap.is-media .message-bubble-body{padding:0;background:transparent;border:none}.chat-message-row.is-outbound-row .message-send-time{text-align:right}.message-send-time{font-size:11px;white-space:nowrap;line-height:1;padding:0 2px}.message-sender-label.is-muted,.message-send-time.is-muted{color:var(--mh-text-secondary)}.agents-page-card{flex:1;min-height:0;height:100%;overflow-y:auto;border-radius:var(--mh-radius-lg)!important;box-shadow:var(--mh-shadow-sm)}.btn-primary-teal.ant-btn-primary{background:var(--mh-primary);border-color:var(--mh-primary);border-radius:var(--mh-radius-md)}.btn-primary-teal.ant-btn-primary:hover{background:var(--mh-primary-hover)!important;border-color:var(--mh-primary-hover)!important}.online-status-dot{display:inline-block;width:10px;height:10px;border-radius:50%;vertical-align:middle}.online-status-dot.is-online{background:#52c41a;box-shadow:0 0 0 2px #52c41a33}.online-status-dot.is-offline{background:#ff4d4f;box-shadow:0 0 0 2px #ff4d4f33}